Towards the end of the 14 days we will email you and check if you want to upgrade.
If you feel ready to buy a paid plan you can do so using a credit card or Pay Pal.
Agents are your organization's team members who will log into the Dashboard and respond to your customer’s chats.
If you choose not to upgrade during the trial period, you will be automatically downgraded to the free Lite package.
Most of the features and additional agents you added will be automatically disabled at this point.
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Yes, we firmly believe you should only pay for software once you are convinced of its value.
The best way to ensure that Zendesk Chat is the best fit for your organization is through our full-featured 14-day trial.
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During this period you can upgrade at any time by visiting the change plan page.
You don’t need a credit card during the trial, so feel free to try it out.
Over the course of the 14-day trial, you will also understand the feature set, and be better positioned to select a suitable package for your needs.